Local Coach

Introduction

Local Coach Pty Ltd ("we", "us", or "our") operates the Local Coach learning management platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and complying with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

Information We Collect

👤 Personal Information You Provide

Account Information: Name, email address, password, profile picture
Profile Details: Bio, location, coaching specialties, experience level
Payment Information: Billing address, payment method details (processed by Stripe)
Course Content: Videos, text, images, and other materials you upload
Communications: Messages, support requests, feedback, and survey responses

📊 Information We Collect Automatically

Usage Data: Pages visited, features used, time spent, course progress
Device Information: Browser type, operating system, device identifiers
Location Data: IP address-based location (country/region level)
Performance Data: Error logs, response times, system performance metrics

🤝 Information from Third Parties

Payment Processors: Transaction status and fraud prevention data from Stripe
Video Platforms: Usage analytics from YouTube, Vimeo, and Mux
Analytics Services: Aggregated usage data from Google Analytics
Social Media: Public profile information if you connect social accounts

How We Use Your Information

🚀 Service Operations

• Provide and maintain the Service
• Process payments and transactions
• Enable course creation and delivery
• Facilitate student-instructor interactions
• Provide customer support

📈 Improvements & Analytics

• Analyze usage patterns and trends
• Improve platform performance
• Develop new features
• Conduct research and analytics
• Optimize user experience

💬 Communications

• Send account notifications
• Provide platform updates
• Respond to inquiries
• Send marketing communications (with consent)
• Deliver educational content

🔒 Security & Legal

• Detect and prevent fraud
• Ensure platform security
• Comply with legal obligations
• Enforce our Terms of Service
• Protect user safety

Information Sharing and Disclosure

✅ We DO Share Information With:

Service Providers: Hosting (AWS/Digital Ocean), payments (Stripe), analytics (Google)
Business Partners: Video platforms (YouTube, Vimeo, Mux) for course delivery
Legal Requirements: When required by law, court orders, or government requests
Business Transfers: In connection with mergers, acquisitions, or asset sales
Safety & Security: To protect rights, property, or safety of users and others

❌ We DO NOT:

Sell Personal Data: We never sell your information to third parties
Share Without Consent: No sharing for marketing purposes without explicit consent
Provide Bulk Access: No mass data sharing with advertisers or data brokers
Share Course Content: Your course materials remain private unless you make them public

Data Security

🛡️ Technical Safeguards

• SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Multi-factor authentication options
• Secure cloud infrastructure (AWS/Digital Ocean)

👥 Organizational Measures

• Staff security training and background checks
• Role-based access controls
• Regular security policy reviews
• Incident response procedures
• Data processing agreements with vendors

Security Breach Notification: In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by applicable laws.

Data Retention

Data Type	Retention Period	Reason
Account Information	Until account deletion + 30 days	Service provision
Course Content	Until deletion by user + 90 days	Content delivery & backup
Payment Records	7 years	Tax & legal requirements
Usage Analytics	26 months	Platform improvement
Support Communications	3 years	Customer service & legal

Your Privacy Rights

🇪🇺 GDPR Rights (EU/UK)

• Access: Request copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request data deletion
• Portability: Receive data in portable format
• Restriction: Limit processing of your data
• Objection: Object to certain processing
• Withdraw Consent: Revoke consent anytime

🇦🇺 Australian Rights

• Access: Request access to personal information
• Correction: Request correction of errors
• Complaints: Lodge complaints with OAIC
• Anonymity: Deal with us anonymously where possible
• Notification: Be informed of data collection

🇺🇸 CCPA Rights (California)

• Know: What personal information is collected
• Delete: Request deletion of personal information
• Opt-Out: Opt out of sale of personal information
• Non-Discrimination: Equal service regardless of privacy choices

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] with your request. We will respond within 30 days (or sooner as required by law).

You may be required to verify your identity for security purposes before we process your request.

International Data Transfers

Local Coach is based in Australia, but some of our service providers may process data internationally:

Service	Data Location	Safeguards
AWS Hosting	Australia (ap-southeast-2)	Local data residency
Google Analytics	United States	EU-US Privacy Framework
Stripe Payments	Global (encrypted)	Standard Contractual Clauses

Children's Privacy

Local Coach is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

For users aged 13-18, we recommend parental supervision and consent before using our Service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

We will update the "Last Updated" date at the top of this policy
For material changes, we will notify you via email or prominent notice on our Service
We will obtain fresh consent where required by applicable law
The updated policy will be effective immediately upon posting

Contact Us

General Privacy Inquiries

Email: [email protected]

Response Time: Within 30 days

Business Information

Company: Local Coach Pty Ltd

Address: [Your Business Address]

ABN: [Your ABN]

Regulatory Contacts

Australia: Office of the Australian Information Commissioner (OAIC) - oaic.gov.au

EU: Your local Data Protection Authority

UK: Information Commissioner's Office (ICO) - ico.org.uk

Privacy Policy

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